Balance 
Pricing
Flat monthly plans on your Shopify bill. Nothing per order, nothing per transaction, nothing taken from manual orders.
Free
- Deposits on any product
- Automatic balance collection
- Email reminders and receipts
- Hold fulfilment until paid
- Customer payment page
- Balance Due branding on emails
Starter
- Everything in Free
- No Balance Due branding
- Retry ladder for failed charges
- Merchant alerts and daily digest
- CSV export
Growth
- Everything in Starter
- 300 active payment plans
- 100 text messages a month
- Collect now and reschedule from the order
- Priority support
Pro
- Everything in Growth
- 500 text messages a month
- Unlimited active payment plans
- Priority support
100 texts
£4.99 one-off text top-up, never expires
500 texts
£19.99 one-off text top-up, never expires
What you pay, in three numbers
No percentage of the sale, no per-transaction fee, nothing on manual or draft orders.
Enough to run a real deposit order end to end before paying anything.
Started from inside the app, charged by Shopify only if you keep it.
Deposits and balances taken through Balance Due are ordinary Shopify payments through your own provider, so your normal processing rates apply on each one and nothing is deducted by the app. The only thing you pay Balance Due is the monthly plan.
What a percentage fee would cost you
Some deposit apps charge 1% or more of every deposit order on top of the subscription. On made-to-order work, that adds up quickly.
| Your month | Deposit orders | A 1% per-order fee | Balance Due Starter |
|---|---|---|---|
| Small workshop | 6 orders averaging £1,500 | £90 plus the subscription | £19.99 |
| Busy boutique | 20 orders averaging £1,800 | £360 plus the subscription | £19.99 or £49.99 |
| Kitchen fitter | 8 orders averaging £9,000 | £720 plus the subscription | £19.99 |
| Garden rooms | 4 orders averaging £24,000 | £960 plus the subscription | £19.99 |
The figures in the third column are illustrations of what a 1% fee does to a month of orders, not a quotation of any particular app's pricing. Check the listing of any app you are comparing for its current fee.
What counts as an active payment plan
An active payment plan is an order that still has a balance to collect. The moment it is paid in full, cancelled or refunded it stops counting, so the number goes up and down with your order book rather than only ever up. A store on Starter can have 30 orders waiting for their balance at any one time and unlimited orders over the year.
If you hit your plan's limit, deposit options are hidden on the storefront until an order finishes or you upgrade. Balances on existing orders are always collected, on every plan, whatever your usage.
The limit counts orders waiting for a balance, not orders you have ever taken. A table paid in full stops counting the moment it clears.
Which plan fits which business
Size the plan to how many orders are usually waiting for a balance at once, not to your annual sales.
Free
Three open balances. A single maker with two or three commissions on the go, or any store trying it on a real order before committing.
Starter
Thirty open balances, no branding on emails, the retry ladder, alerts and the morning digest. Most workshops and boutiques live here.
Growth
Three hundred open balances, texts to customers, collect now and reschedule from the order. A seasonal business with a summer of weddings or a pre-order drop.
Pro
Unlimited open balances and five hundred texts a month. Several stores' worth of orders or a long waiting list running into the hundreds.
What every plan includes
- Deposits as a percentage or a fixed amount on products, collections or tags
- Automatic balance collection from the saved card, or a Shopify pay link where the provider cannot charge a card later
- Payment schedule emails, three-day reminders, receipts, failed-payment and overdue notices
- Fulfilment hold until paid, order tags and an order note with the schedule
- A customer payment page with pay now
- Support by email within one working day
Starter adds the retry ladder for failed charges, merchant alerts, the daily digest and CSV export, and removes the Balance Due line from customer emails. Growth adds texts and the collect now and reschedule actions. Pro adds more texts and removes the plan limit.
Text messages
Growth includes 100 texts a month and Pro 500, sent from a sender name based on your store name. Texts go to the customer for the schedule, the reminder, the receipt and any failed payment. Top-ups of 100 for £4.99 or 500 for £19.99 are one-off purchases that never expire and are used after the monthly allowance. Unused monthly texts do not roll over.
Texts are optional. Many stores keep email only, and memorial masons in particular tend to turn texts off. Everything on every plan works by email alone.
Trials, changes and cancelling
Starting
Paid plans start with a 14-day free trial, once per store. Shopify handles billing, so the trial is started from inside the app and charged to your Shopify account only after the 14 days, if you keep it.
- No card to add: Shopify bills it
- Prices in GBP, every 30 days
- No setup or onboarding fees
Changing
Upgrade or downgrade at any time from inside the app. Shopify prorates the change on your next bill. Downgrading to Free never stops a balance being collected; it only limits how many new deposit orders can be open at once.
- Every open plan keeps collecting after a downgrade
- The Free limit only affects new deposit orders
- Prorated by Shopify on the next bill
Leaving
Cancel from inside the app or by uninstalling. Your data stays in place until Shopify asks us to delete it, 48 hours after uninstall, so a reinstall picks up where you left off.
- Open balances remain owed to you by your customers regardless
- Data deleted on Shopify's removal request
- Reinstall within 48 hours and nothing is lost
Pricing questions
Is there a percentage fee on deposit orders?
No. Some deposit apps charge 1% or more of every order on top of the subscription, and a few charge it on manual orders too. Balance Due is a flat monthly price and nothing else.
What happens to my orders if I downgrade to Free?
Every open plan keeps collecting its balance. The Free limit only affects whether new deposit orders can be placed.
Do I pay through Shopify?
Yes. Plans and text top-ups are charged by Shopify on your normal Shopify bill, in GBP, every 30 days.
Are there any setup or onboarding fees?
No.
What do I get on Growth over Starter?
300 open payment plans instead of 30, text messages to customers and alerts to you, collect now and reschedule from the order, and a higher limit before deposit options are hidden on the storefront.
Can I try a paid plan without adding a card?
Shopify handles billing, so a trial is started from inside the app and charged to your Shopify account only after the 14 days, if you keep it.
Do processing fees change on a deposit order?
No. The deposit and the balance are each a normal payment through your own provider at your normal rate. Balance Due adds nothing to either.
What happens when I reach my plan limit?
Deposit options are hidden on the storefront until an open order finishes or you upgrade. Nothing happens to existing orders, which keep collecting as normal.
Start on Free, upgrade when the orders arrive
Three open payment plans on Free is enough to run a real order end to end before you pay anything.